Refunds & Price Matches
What Is Your Refund Policy?
We treat all refunds on a case by case basis. If your product is defective or incorrect, please contact us at [email protected]
Please enclose the following information:
– Order Number
– Description of why you are unsatisfied with the product
You must notify us of your intent to return the product within one week after receipt. Please contact support and we will provide you with the return address to arrange for an exchange or refund.
If you have consumed more than a sampling of the product, we will deduct the portion consumed from the refund. Please note that all credits will take 3-5 days to process and we do not cover shipping costs for the returned product.
How Does Your Price Match Guarantee Work?
The product must be actively listed and sold by both us and the Canadian competitor. Send us a screen shot or link for the product that shows the product name, price and company. Price matches are usually only available for identical products from the same manufacturer. Cannabis products like flowers may not always be eligible as the growers quality often varies with different batches. Our craftsman’s quality typically is far higher than our competitors because of their long history and experience in growing. Our price match policy does not apply to close out sales, limited quantity sales or errors on competitive advertisements.